Frequently asked questions

FAQ

Answers to questions you may have

Move Your Mojo Memberships®

What is the Move Your Mojo Membership®?

The Move Your Mojo Membership® is designed to spark creativity, joy, and wellness through a curated blend of yoga, Pilates, meditation, aerial yoga, reformer workouts, and weight training circuits. I offer 3 tiers - SPARK, GLOW, and RADIANCE - to meet your unique needs of accountability, personalization, and community.

What are the benefits of the Move Your Mojo Membership®?

Depending on your membership tier, you will receive access to a variety of features, including:

- Curated digital library of workouts

- Personalized sessions and recorded workouts for your personal library

- Discounts on courses such as Core Restore 2.0, 30 Day Core Challenge, and more

- Free bonus sessions when you complete three months at RADIANCE tier

See this page for full details:

https://jaimehaines.com/move-your-mojo-membership-menu

I am not sure about the membership or what I need. Can we chat first?

We can start with a Consultation! In this consultation, we chat for 30 minutes via phone or Zoom.  We will discuss your wellness goals, concerns, or issues you may have, and determine if we are a good fit for one another. If you would like to skip the consultation and dive right into the Move Your Mojo Membership®, you can absolutely do that! To get straight to point and get started today.

May I add sessions to my membership tier based on my schedule for the month?

Of course! Some months are busier than others and in other months, you will find that consistency and hitting those goals are your main priority. Each month, you will get the opportunity to add sessions to your GLOW or RADIANCE membership to help you stay on target. You will find the link to do so in your membership renewal confirmation emails each month.

GLOW members: add 1-2 sessions at the usual rate. If you go to add 3, you would be better off with a RADIANCE membership.

RADIANCE members: If you are aiming for max consistency then working with me twice per week is the secret sauce. To do so, you would add sessions to RADIANCE, and to reward you for your efforts in achieving your goals, the extra sessions you purchase are DISCOUNTED at 22% off.

Can I switch membership tiers?

Absolutely! You can upgrade or downgrade your membership at any time by emailing [email protected]. Please provide at least a 3 business day notice before next billing cycle to ensure we can make the change on time. Changes will take effect at the start of your next billing cycle.

Do I have to commit to a long-term contract?

Nope! All tiers are month-to-month unless you choose the prepaid annual SPARK plan. For more details regarding how to cancel and pause memberships, see the FAQ sections with those terms.

Do you have an app?

The Jaime Haines Mobile App gives clients the ability to access their courses and workouts with Jaime directly with their smartphone or tablet. They are able to view their course process in realtime, view multiple courses and challenges if enrolled in several at a time, and access their own private workout library from group recordings and personal sessions. The app is found on GoKollab with your log-in information to access your library of workouts and sessions.

What if I have trouble accessing the app or workouts?

If you experience technical issues, please reach out to me at [email protected] and I will help resolve the problem as quickly as possible.

Can I access my workouts on different devices?

Yes! The app allows you to view your workouts on your phone, tablet, and even smart TV so you can keep your mojo moving wherever you go. Depending on your devices, you can download GoKollab app on any device with an app store. You can also screen mirror device to device. And if your technology is older, you can utilize an HDMI cable from device (computer or phone) to TV to enlarge your viewing screen. APP INSTRUCTIONS

Will new content be added to the library?

ABSOLUTELY! At least 2 new workouts and 1 new meditation are added each month to keep things fresh and exciting. I also shuffle all workouts for a fresh, new lineup each month while keeping workouts you know and love around. Your membership ensures you always have something new to explore.

What if I live in another country?

I am able to accept clients from all over the world via my online teaching platform.  It features Zoom as the functioning connection. Plus, I am able to record and save your sessions in your own member portal if you prefer!

When do RADIANCE members receive their free bonus?

If you are a RADIANCE member, your free 13th session will be available once you complete your third consecutive month. You will see it listed in your "sessions to book" section of your reminder emails. What a great reward for consistency!

Will new content be added to the library?

Absolutely! At least 2 new workouts and 1 new meditation are added each month to keep things fresh and exciting. I also shuffle all workouts for a fresh, new lineup each month while keeping workouts you know and love around. Your membership ensures you always have something new to explore.

Session Specifics

What does a session include?

Sessions are tailored to be unique to you.  You may want to focus on one specialty, such as Pilates.  During other sessions, you may find that you are inclined to mix Aerial Yoga with a Sound Bath.  The time you have invested in is YOURS to design and for me to facilitate.

Sessions are 50 minutes long and begin at scheduled time, not arrival time.

Your type of session is also determined by whether you are meeting me in person or virtually, what type of equipment you have available if our time is virtual, etc.

If you are choosing a sound bath, please give at least one hour notice so it may be properly set up.I also assign "at home work" to better help you succeed at your goals. The notes will be provided via email or video format and loaded into your personal library on the app for ease of use. Who can remember cues and details once they get home? I got you.

Ok, I am excited to get started. How do I book my sessions?

Visit The MYM Membership to choose your package.  You will be prompted to choose a membership level, pay, and schedule your sessions if you are choosing GLOW or RADIANCE membership level.  When scheduling, you will be shown my live calendar. If a day/time does not appear, it is not available.

How do I know which modality I need?

Your body is so wise.  Together, we will pay attention to your energy levels, how you are feeling, and what you want to explore.  For some sessions, you may want to be adventurous and try Aerial Yoga if it is new to you.  Other sessions may find you craving the balanced muscular work of a Pilates Reformer.  I have blended sessions for clients where they start on the Reformer and end in a suspended savasana, lying down in the silk, while I play a Sound Bath around them with my complete set of crystal singing bowls. The options abound! Some clients come for the same mode each and every session (ie. always the reformer).  No matter what type of session we find ourselves in, I ALWAYS have attention on your core and pelvic floor to make sure you are moving optimally!

What does onboarding involve?

After joining, you'll receive emails to schedule sessions and complete required forms, including health history, Pelvic Health Screening, and Liability Waiver. You'll also access the Move Your Mojo app's workout library, with optional Postural and Diastasis Recti Assessments for a personalized program.

I am a member and need to book more sessions. How do I do that?

Your booking link is found in all of your confirmation and reminder emails. Each email will show how many sessions you have remaining and if you have any rollover credits to use within the membership.

How do I know how many sessions I have remaining to book?

Information about your remaining sessions is included in all confirmation and reminder emails. If you're a RADIANCE member, these emails will also detail any rollover and bonus sessions available for booking, along with their expiration dates.

What happens if I cannot attend a scheduled session?

If it is due to weather or mild-grade illness, I recommend switching to a Zoom session so we can keep you moving and boost your mojo. Just shoot me a text and we will get you squared away. If you definitely need to reschedule, well, life happens! Please provide a 24 hours notice to avoid losing the session per the cancellation policy. Rescheduling instructions are provided in all reminder emails. You MUST reschedule the desired appointment from it's specific reminder emails.

What do you mean “if we are a good fit for one another”?

A good fit happens when our schedules align, and my skills are the best match for your needs. If I believe you’d benefit more from a different specialist, teacher, or coach, I’ll gladly provide a referral. Your wellness journey is uniquely yours, and you deserve to work with someone who truly complements your goals.

I had my consultation and am ready to start.  How do I book sessions with you?

I encourage potential clients to book an Introductory Session after a Consultation.  Aren’t they the same thing, you ask?  No.  I like to go the second mile when developing a relationship with a new client by offering an Introductory Session in addition to the Consultation.  In the first appointment, we just chat.  In the second appointment, I offer a deeply discounted one-time rate so that we can work any kinks out with technology (if you are a virtual client) or allow you a “trial” in-person session with the Pilates reformer or Aerial Yoga rig (if you choose those).  This allows us to kick it into second gear when we begin your session packages. The link to book the introductory session is provided via email once we finish the Consultation.

May I add sessions to my membership tier based on my schedule for the month?

Of course! Some months are busier than others and in other months, you will find that consistency and hitting those goals are your main priority. Each month, you will get the opportunity to add sessions to your GLOW or RADIANCE membership to help you stay on target. You will find the link to do so in your membership renewal confirmation emails each month.GLOW members: add 1-2 sessions at the usual rate. If you go to add 3, you would be better off with a RADIANCE membership. RADIANCE members: If you are aiming for max consistency then working with me twice per week is the secret sauce. To do so, you would add sessions to Radiance, and to reward you for your efforts in achieving your goals, the extra sessions you purchase are DISCOUNTED at 22% off.

How do I know how many sessions I have remaining to book?

Your remaining sessions to book information is found in all of your confirmation and reminder emails. If you are a RADIANCE member, it will also list any rollover and bonus sessions you have to book along with their expiration dates.

What happens if I cannot attend a scheduled session?

If it is due to weather or mild-grade illness, I recommend switching to a Zoom session so we can keep you moving and boost your mojo. Just shoot me a text and we will get you squared away. If you definitely need to reschedule, well, life happens! Please provide a 24 hours notice to avoid losing the session per the cancellation policy. Rescheduling instructions are provided in all reminder emails. You MUST reschedule the desired appointment from it's specific reminder emails.

General

What style of yoga do you teach?

I am a 500 RYT who loves to teach Vinyasa and Hatha most.  I am not officially certified in Iyengar, but my kinesiology background presents itself in my teaching much like Iyengar (anatomy and alignment focused). I am in the process of Kundalini training and Ayurvedic Nutrition. More on Yoga.

If I choose aerial yoga, do I have to go upside down?

No, you do not have to go upside down.  Ever.  You may find over time that you want to go upside down once you are more comfortable with the hammock and your practice.  I will guide you every step of the way.  If you choose to invert, we will integrate them slowly into your sessions so you build up tolerance and comfort. 

What are the benefits of aerial yoga?

- Deepens stretches

- Relieves joint pressure and spinal compression that floor workouts can trigger

- Releases tension, especially in spine, hips, and pelvic floor

- Increases balance and proprioception (body awareness)

- Enhances core strength

- Improves breath awareness

- Easier access to inverted postures

- Releases endorphins

What does your aerial rig look like?

The aerial rig is from Uplift Active.  This rig is an A-Frame style, made of stainless stell and magnesium alloy; it’s strong, sturdy, yet light enough to travel. I feature a yoga hammock in my rig.  It can be raised or lowered depending on the type of practice you desire.

I am afraid of heights.  Should I avoid aerial yoga?

Even when the silk is “high”, your head will only be inches from the ground during inversions.  A padded “drop” mat is available for extra safety.

What are the benefits of using a Pilates Reformer?

A Pilates Reformer is a large piece of exercise equipment that looks similar to a padded table or platform with springs, ropes, pulleys and a sliding carriage. They can be made from different materials, including steel or aluminum. The key behind the effectiveness of a reformer is resistance, with springs attached to a moving platform (a.k.a. carriage) on wheels. The springs allow for changes in resistance, and by pushing or pulling with arms or legs you can then initiate movement of the carriage along the frame to get a full-body, strength-building workout.  Because you must move against the spring tension and pulley system, a reformer can also help put your body into better alignment. In this way, the body can re-pattern default movements more efficiently.

What kind of reformer do you teach on?

I have a Balanced Body Allegro 2. My reformer is on legs so it does not sit on the floor. I have a jumpboard, box, pole, ring, balls, and bands that I use during sessions.

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Payments, Refunds, Discounts, Cancellations

Payments, Refunds Discounts, Cancellations

Do you have payment plans?

Yes, the Move Your Mojo Membership® offers flexible payment options, including monthly plans to suit any budget. I also accept credit cards and PayPal, which provides Pay-in-4 and credit options for added convenience.

What payment methods do you accept?

The online checkout will lead you to a credit card (or debit card that can be used as credit - no pin) via Stripe, PayPal, ApplePay, and GooglePay. I do not accept cash or checks.

Do you offer refunds?

No refunds are offered, but you can cancel anytime with 3 days' notice. Once canceled, membership content will no longer be accessible, but purchased courses remain available.

How do I cancel my Membership?

You can cancel your membership at any time. You can find this either within the app - look for pinned post on Announcement Board on Community page or under Notifications in your monthly workout calendar list. Or, fill out the cancellation form on the Terms and Conditions page.

Please provide at least 72 hour notice (3 business days) before your next billing cycle to ensure you will not be charged for the next billing cycle.

Will I have access to the library after I cancel?

Once your membership is cancelled, access to the SPARK digital library (monthly workout calendar) and the Community will cease. However, any courses you have purchased will remain in your app.

Do you offer discounts?

Yes, I offer seasonal specials via my monthly newsletter. RADIANCE level members receive their 13th session free which is applied to your account after every 12th session is completed.

What happens if I have to pause my online subscription?

The pause option is available to our members who pay for their subscription using a credit card or Paypal.  Members who have made at least one subscription payment and have not resumed their accounts within the last 30 days are eligible to pause.  You may pause your subscription for up to three months at a time. Please note that when you Pause, it is effective immediately. You can't pause your subscription more than once within a 30-day period. You will not be charged while your account is paused and any paid days that you had remaining before pausing your subscription will be automatically transferred over once you resume your account, moving your normal billing date back.

How do I access discounted courses?

All members receive 50% OFF all courses. Log in to your member dashboard to access the courses at the discounted rate.

Jaime Haines - Move Your Mojo®

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Jaime Haines - Move Your Mojo® | Copyright© 2025 | All Rights Reserved

Website powered by Gold Star Pro